Refunds and cancellation

Cancelling

You can cancel Pro at any time:

1. Open Buenjo's chat window and go to the Account tab.
2. Choose Manage subscription.
3. Cancel your subscription there.

Cancelling stops the next renewal. Pro stays on until the end of the period you've already paid for.

The free trial

The 14-day free trial of Pro needs a confirmed email and no card, so you won't be charged for it.

Refunds

• Full refund on request within 14 days of your first payment (monthly or yearly), or of a yearly renewal.
• Monthly renewals and partly used periods aren't refunded, except where the law requires it.
• A charge made in error, such as a duplicate charge or one after you cancelled, is always refunded.
• A refund ends Pro for that subscription.

If you live in the EU or UK, you have a 14-day right to withdraw from a purchase. Our 14-day refund covers it: ask within 14 days and you're refunded in full, even though Pro starts right away.

How to ask for a refund

Email support@buenhoj.com from the email address on your Buenjo account, with the date of the charge. Refunds go back to your original payment method through Stripe, usually within 5–10 business days.

Payments

Payments are handled by Stripe. Payments are processed through Stripe Managed Payments. For your purchase, Stripe's Link acts as the seller of record: it collects any sales tax or VAT and handles your payment details under Stripe's own privacy policy. We never see your card details.

Nothing here limits your rights under consumer protection law.

Contact

Buenhoj Technologies Inc., Mississauga, Ontario, Canada. Email: support@buenhoj.com.