BuenjoSupport
Answers to common questions, and how to reach us.
Questions
Is it free?
Yes, to start. Buenjo is free without an account, and a free account adds a little more. Pro unlocks everything for $3.99 a month or $29.99 a year. Pro comes with a 14-day free trial, with no card needed. Compare the plans.
Does it work offline?
Yes. Buenjo runs on your Mac and works offline. It goes online only for your account, plan checks (your plan keeps working for up to 3 days offline) and update checks.
Does it use AI?
No, and that's on purpose. Buenjo's replies are rule-based and worked out on your Mac. There's no AI service, and nothing you say to it leaves your Mac.
What does it see on my Mac?
Only what its helpers need: your to-dos and reminders, your calendar if you allow it, your battery, and the name of the app in front. It never watches what you type. Read the privacy policy.
Which Macs?
Any Mac with macOS 11 or later. Buenjo is built natively for the Mac, and it's Mac-only.
Can I use it on two Macs?
An account works on one Mac at a time. You can move it to another Mac.
How do I cancel?
In the app, go to Account → Manage subscription. You can cancel any time. See the refund and cancellation policy.
Does it slow my Mac down?
It's lightweight. And if you want it to settle down, switch to Work mode or quiet mode any time.
Can I turn the fun off while working?
Yes. In Work mode, Buenjo sits quietly at its desk and nothing fun happens of its own accord, while reminders, meetings and to-dos carry on. Quiet mode also switches on by itself while a meeting app is on screen.
Has the vault had a security review?
Not an independent one. The vault is a beta: it hasn't been reviewed by an independent security firm, and whether to use it is up to you. The app says so too, before you make a vault and in its settings.
Do my vault logins ever leave my Mac?
No. The vault is encrypted on your Mac and never uploaded, and nothing in it goes to Buenjo's servers. When you let Buenjo sign you in, your browser opens the website as usual, and the username and password go only into that site's sign-in form.
Where can I download Buenjo?
Buenjo isn't out yet. It's coming soon to Mac.
How do I start the free trial?
In the app, open the Account tab, sign up or log in, and confirm your email. Then start the trial. It needs no card.
How do I move my account to another Mac?
An account works on one Mac at a time. Log in on the other Mac to move it there.
How do I delete my account?
In the app, open the Account tab. You can delete your account there.
What does Buenjo send over the internet?
Very little: an update check, your account and plan if you have one, and a small heartbeat while you're signed in. It's all in the privacy policy.
Contact
Email support@buenhoj.com. Please include your Mac's model and macOS version if something isn't working, but never your password.
Postal address: Buenhoj Technologies Inc., Mississauga, Ontario, Canada.